SUPPORT

GET YOUR CAVS SYSTEM BACK IN SHAPE

All Hardware Products, unless specified to be otherwise, carry the standard warranty of 1-year on parts and 90-days in labor.

Within 30 days of purchase, you are eligible for refund, or replacement of your product subject to 15% restocking fee. For returning or replacing a defective product, there will be no restocking fee and you will be issued a call tag for free return shipping.

After 30 days, your purchase will be serviced free of charge if it is under warranty. The inbound shipping will be paid by you, and the outbound shipping will be paid by CAVS.

After the warranty period, all services will be charged according to then service pricing. The inbound and outbound shipping will be the responsibility of the customers.

For service under warranty or out of warranty, please contact us at Service@cavsusa.com.

All Software Products, upon your purchase, are non-refundable. For the popular PlayCDG KJ Deluxe 64 LT and PlayCDG KJ Deluxe karaoke programs, please try the free demo versions available at their respective web pages before your purchase.

Within 30 days of purchase, you are eligible to upgrade your purchase to a higher version or multi licenses with a payment of price difference.

To contact us, please email to Service@cavsusa.com.

Everyone is welcome to browse the User Forum with the FAQ collected over the 20 years of CAVS product history. Likely you will find answers to your question and more. 

When browsing, first select a product of your interest followed by subtopics. If you do not see your question or answer, please email us at Techsupport@cavsusa.com.

Email Support is available for all. Please write to us your questions at:

Online Remote Service

Online Remote Service is a convenient way for us to help the customers by working inside the customers’ products or PCs/laptops. The service is possible by use of the Internet for the products

  • CAVS Karaoke Laptop
  • CAVS Touch Screen Karaoke
  • CAVS All-In-One system
  • CAVS PC Karaoke program
  • CAVS JB-199 player

Online Remote Service is available based on Ticket system. First download and install the CAVS Teamviewer program:

Second obtain a service ticket for which there are two ways.

  • If you have purchased a CAVS product within the last 90 days and you are initiating the Online Remote Service, you will given a free ticket as below:

    • Tech Support 15 Min: Purchase of $200 or more
    • Tech Support 30 Min: Purchase of $500 or more
    • Tech Support 60 Min: Purchase of $1000 or more
  • Purchase a Ticket at:
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